Caradove

Delete your account & data

App: Caradove · Developer: Air Duct Cleaning Miami

What we collect

Caradove is a voice companion for older adults. Depending on the features you use, it may store:

Reminders and appointments you set
Medications and vitals you or a caregiver log
Conversations and the companion's memory of what you've told it
Family & emergency contacts you add
Your location, only during a safety event (a fall, a "help me, I'm lost")
Photos you choose to send to the companion

Deleting your account removes all of it

When you delete your account, we permanently erase all of the personal data above — reminders, medications and vitals, conversations and memories, family contacts, safety-event location, and photos. This is immediate and cannot be undone.

Uninstalling Caradove does not delete your account. It removes the app and local data from that phone. Use the steps below or email us to delete your account and cloud data.

How to delete in the app

Open the Caradove app
Go to Settings → Plan & Account
Tap "Delete my account & data"
Confirm when asked — that's it. Your data is erased right away.

Can't open the app?

If you can't access the app, email us and we'll delete your account & data for you. Write from the email or with the phone number on the account so we can verify it's you:

privacy@caradove.com

What we keep, and why

Your personal data is erased immediately. The only thing we retain is the financial/tax record of any purchase (kept as required by law) — and even those have the payment details (your email, card brand, and last 4 digits) removed. Nothing that identifies you personally survives the deletion.

Deleted data may stay in our encrypted backups for up to 30 days before it is gone.

Twilio (our text-message provider) keeps the text-message bodies it delivers under its own retention.

A few AI-generated summaries held in temporary storage (used to speed up the app) clear on their own within 30 days.

Español — Eliminar su cuenta y sus datos

App: Caradove · Desarrollador: Air Duct Cleaning Miami

Caradove guarda recordatorios, medicamentos y signos vitales, conversaciones y recuerdos, contactos de familia, su ubicación solo durante una emergencia, y las fotos que usted envía. Cuando elimina su cuenta, borramos permanentemente todos esos datos personales de inmediato; no se puede deshacer.

Desinstalar Caradove no elimina su cuenta. Use los pasos siguientes o escríbanos para eliminar la cuenta y los datos en la nube.

Para eliminar desde la app: abra Caradove → Ajustes → Plan y Cuenta → "Eliminar mi cuenta y mis datos" → confirmar.

Si no puede abrir la app, escríbanos a privacy@caradove.com desde el correo o con el teléfono de la cuenta. Solo conservamos el registro financiero/fiscal de una compra (exigido por ley), sin los datos de pago que lo identifican.

Los datos eliminados pueden quedar en nuestras copias de seguridad cifradas hasta 30 días antes de desaparecer por completo.

Twilio (nuestro proveedor de mensajes de texto) conserva el contenido de los mensajes de texto que entrega según sus propias reglas de conservación.

Algunos resúmenes generados por IA guardados en almacenamiento temporal (para agilizar la app) se eliminan solos en un plazo de 30 días.